Landlord Help Desk
We will work hard to ensure your issues or questions are resolved promptly
At Axicom we value our relationship with our landlords. We are committed to ensure our landlords and their properties receive industry leading service.
If you need to report a site specific access issues or emergency please contact our 24 hour
Site Management Centre
Phone: 1800 006 667
If you have any general questions regarding your lease or property, including redevelopment, please contact our
Landlord Help Desk
Phone: (02) 9495 1291
For billing and payment enquiries please contact our
Lease Administration team
Phone: (02) 9495 1070
If you have been contacted by a 3rd party asking about buying your Axicom lease please contact a property specialist immediately
Phone: (02) 9495 1010
or leave you details to organise a call back here
Warning – Be Cautious dealing with Lease Investors
Recently, you may have been approached by a lease investor offering to “prepay” or “buy out” your telecommunications lease.
As with most unsolicited offers, the buyout offer may be too good to be true. As the long term owner of the telecommunications tower on your property, Axicom would like to take this opportunity to highlight some of the misconceptions about any buyout offer you may have received.
- It is not true that once you have ‘sold’ the lease, your lease obligations are at an end. In our experience, the lease investors take the rent but leave you with the day-to-day management of the lease. As you still own the land, you will still be involved in the operation of the telecommunications lease. Contact with lease investors based overseas can be challenging or non-existent. This is in stark contrast to Axicom which has a national Australian presence, 200 Australian employees, and is contactable 24/7.
- It is also not true that the lease buyout will allow you to unlock the potential of your land. If you want to deal with your land in the future, you may need approval from the lease investors. Be wary about offers to share in future revenue at the site. It’s important to remember that the lease investor does not own the tower so their ability to generate additional revenue is limited.
- The lease investors may also tell you that Axicom does not have the flexibility to offer lease buyouts. This is incorrect. We have more experience than any other operator in acquiring lease interests. With over 15 years’ market experience, Axicom offers stability and commitment, there is no need to introduce a “middleman”.
Remember, nobody knows your land better than you and nobody understands more about towers than Axicom. If you would like to discuss a buyout offer you may have received or if you prefer ongoing income from your lease, Axicom can structure a deal to suit your needs.
Please call us on +61 2 9495 1010 or visit our website at www.axicom.com.au.